This Refund Policy explains when refunds may be granted for purchases made through www.ravenoustwist.com. By purchasing any digital product from our website, you acknowledge that you have read and accepted this Refund Policy.
- Nature of Our Products
Ravenoustwist sells digital downloadable video games. No physical products are shipped.
After payment has been successfully completed, customers receive access to download the purchased game files electronically.
Because our products are digital content, different consumer protection rules apply compared with physical goods.
- Waiver of the 14-Day Right of Withdrawal
Under Directive 2011/83/EU on Consumer Rights and applicable Latvian consumer protection laws, consumers generally have a 14-day right to withdraw from online purchases.
However, this right does not apply once the supply of digital content not supplied on a tangible medium has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal is lost.
By completing your purchase and beginning the download or accessing the digital files, you expressly agree that:
delivery of the digital content begins immediately after payment;
you request immediate performance of the contract;
you acknowledge and agree that once digital delivery begins, you lose your statutory 14-day right of withdrawal;
no cancellation can be made solely because you changed your mind after digital delivery has started.
- Eligible Refunds
Although digital products are generally non-refundable after delivery, Ravenoustwist may issue a refund in reasonable circumstances, including:
duplicate payments;
accidental multiple purchases of the same product;
inability to access the purchased files due to a verified technical problem that cannot be resolved by our support team;
corrupted or incomplete digital files that cannot be replaced;
purchases affected by billing errors.
Each request is reviewed individually.
- Non-Refundable Situations
Refunds will generally not be granted for:
change of mind after digital delivery;
accidental purchases made by the customer;
failure to read the product description before purchase;
incompatibility with hardware or software requirements clearly disclosed before purchase;
dissatisfaction based on personal preference;
inability to complete the game because of its difficulty;
failure to download the files after access has been provided;
purchases made using unauthorized or fraudulent payment methods.
- Technical Assistance Before Refund
If you experience installation or download issues, please contact us before requesting a refund.
Our support team will make reasonable efforts to resolve technical problems, provide replacement download links, or assist with installation whenever possible.
- Limited License – No Transfer of Ownership
When purchasing a game from Ravenoustwist, you are not purchasing ownership of the game or any intellectual property associated with it.
Your purchase grants you a limited, non-exclusive, non-transferable, revocable license to download and use the game for your own personal, non-commercial entertainment.
All intellectual property rights relating to the game remain the exclusive property of SIA HYPERCELL GAMES. No ownership rights are transferred to you through your purchase.
You may not copy, modify, distribute, resell, reproduce, reverse engineer (except where permitted by applicable law), extract game assets, or use any part of the game for commercial purposes without our prior written permission.
- Chargebacks
If a payment dispute or chargeback is initiated without first contacting our support team, we reserve the right to provide Stripe and the payment provider with evidence including:
purchase records;
download/access logs;
IP address records;
customer communications;
order confirmation;
acceptance of our Terms of Service and Refund Policy.
Fraudulent chargebacks may result in suspension of access to purchased digital products.
- Contact Us
For refund requests or technical assistance, please contact us:
Company: SIA HYPERCELL GAMES
Address:
Dzirnavu iela 41-11, Centra rajons, Rīga, LV-1010, Latvia
Email: devouring@ravenoustwist.com
Phone: +371 27001101
Registration Number: 40203220874 / LV40203220874
- Policy Updates
We may update this Refund Policy from time to time to reflect changes in applicable laws, payment provider requirements, or our services. The latest version will always be published on our website.