- What do I receive after placing an order?
Once your payment has been successfully completed, you will receive an email containing instructions to access and download your purchased digital game. No physical product will be shipped.
- How long does delivery take?
Digital orders are typically processed automatically. In most cases, download instructions are sent within a few minutes after payment confirmation. If you do not receive the email within 30 minutes, please contact us.
- Can I download my purchase more than once?
Yes. If you accidentally lose your download email or experience technical issues, please contact our support team with your order information for assistance.
- What payment methods do you accept?
We securely process payments through Stripe and accept major credit and debit cards supported by Stripe. Payment information is encrypted and handled securely during checkout.
- Can I request a refund?
Because our products are digital downloads delivered immediately after purchase, refunds are generally not available once access has been provided, except where required by applicable consumer protection laws within the European Union or if the product is proven to be defective or inaccessible due to our error.
- Are your games original?
Yes. All games, product images, graphics, and promotional materials displayed on our website are either original creations or used under appropriate licenses or copyright-free permissions.
- Who can purchase from Ravenoustwist?
Our products are intended for customers who are legally capable of entering into binding contracts under the laws applicable in their country of residence. Minors should purchase only with the involvement of a parent or legal guardian.
- How is my personal information protected?
We collect and process personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Latvian laws. Your information is used only for order processing, customer support, legal compliance, and improving our services. We do not sell your personal information to third parties.
- What should I do if I experience technical issues?
If you encounter download problems, installation issues, or other technical difficulties, please contact our support team. We will make reasonable efforts to resolve any verified technical problem related to your purchase.
Email: devouring@ravenoustwist.com
- How can I contact Ravenoustwist?
If you have any questions regarding your order, payments, privacy, or our services, please contact us using the details below.
Company: SIA HYPERCELL GAMES
Registration Number: 40203220874 / LV40203220874
Address: Dzirnavu iela 41-11, Centra rajons, Rīga, LV-1010, Latvia
Email: devouring@ravenoustwist.com
Phone: +371 27001101