Welcome to Ravenoustwist. This Privacy Policy explains how SIA HYPERCELL GAMES (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit www.ravenoustwist.com or purchase our digital products. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Latvia.
- Data Controller
The data controller responsible for your personal data is:
SIA HYPERCELL GAMES
Registration Number: 40203220874 / LV40203220874
Address: Dzirnavu iela 41-11, Centra rajons, Rīga, LV-1010, Latvia
Email: devouring@ravenoustwist.com
Phone: +371 27001101
Website: www.ravenoustwist.com
- Eligibility
Our Website and digital products are intended only for individuals who are 18 years of age or older. By using this Website or placing an order, you confirm that you meet this age requirement and are legally authorized to use the selected payment method.
- Information We Collect
We may collect personal information including your name, email address, billing country, purchase history, customer support communications, IP address, browser information, device information, cookies, and Website usage data. We do not store your complete payment card details.
- Payment Processing
All payments are securely processed by Stripe, acting as our independent payment processor. Stripe may collect payment details, billing information, device information, IP address, and fraud prevention data in accordance with its own Privacy Policy. We never receive or store your full payment card number.
- How We Use Your Information
We use your information to process purchases, deliver digital products, provide customer support, prevent fraud, comply with legal obligations, improve our Website, resolve payment disputes, and protect our intellectual property. Processing is based on contract performance, legal obligations, legitimate interests, or consent where required under the GDPR.
- Digital Products and License
All products sold on this Website are digital products delivered electronically. Delivery begins immediately after successful payment. By completing your purchase, you expressly request immediate delivery and acknowledge that once digital delivery has begun, you waive your statutory 14-day right of withdrawal for digital content under applicable European consumer law.
Your purchase grants only a limited, personal, non-exclusive, non-transferable license to use the digital content. Ownership of all game software, source code, artwork, graphics, music, trademarks, and other intellectual property remains exclusively with SIA HYPERCELL GAMES. Copying, extracting, modifying, redistributing, reverse engineering, or commercial use without written permission is prohibited.
- Data Retention
We retain personal data only for as long as necessary to provide our services and comply with applicable legal obligations. Purchase and accounting records may be retained for up to 10 years under Latvian legal requirements, while customer support records, security logs, and fraud prevention information may be retained for reasonable periods where necessary to resolve disputes, chargebacks, or legal claims.
- Sharing and International Transfers
We may share personal data with trusted service providers, including Stripe, hosting providers, cloud service providers, and legal authorities where required by law. Where personal data is transferred outside the European Economic Area, appropriate safeguards required by the GDPR will be applied.
- Your Rights
Subject to applicable law, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, request data portability, withdraw consent where applicable, and lodge a complaint with the competent data protection authority. Requests may be submitted to devouring@ravenoustwist.com.
- Security
We implement appropriate technical and organizational security measures, including encrypted connections, secure servers, access controls, and fraud prevention systems, to protect your personal information.